What Is Your Return Or Exchange Policy On Vehicle Purchases
Vehicle sales are generally final, but the dealership may consider exchanges within three days. Service repairs are guaranteed and re-performed if issues persist.
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Answered by Annie Brockway
Last updated 12/5/2025, 3:52:53 PM
New and used vehicle sales are generally final due to state regulations. However, our goal is for every customer to be happy with their purchase. If you’re not satisfied, contact us within three days and we’ll explore options such as exchanging for a different vehicle on a case-by-case basis.
For service work, we stand by our repairs. If an issue persists after a visit, let us know and we’ll address it promptly at no additional cost.
- Three-day contact window: Let us know right away if something isn’t right
- Case-by-case exchanges: We’ll work together on a solution that fits your needs
- Service guarantee: We’ll re-perform repairs if there’s an issue
Please note that mileage or wear may affect exchange eligibility. Reach out to discuss your circumstances.
General Sales Manager, El Cajon Mitsubishi
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